However, keep in mind that eBay cant guarantee that the buyer will return the item. Why? I sell mostly vintage mugs and other household goods. He uses fake names and fake addresses when returning items. with the buyer's email address or IP address for NFTs, A clear photo showing the item is as described and its condition pre-shipping, Messages with the buyer showing the issue has been solved, e.g. To request a return, select Try to get my item returned and verify or edit your return address Select Accept. did get the a refund so that isn't the problem. I ship a lot of lightweight items (soldering Valid buyer identification for an in-store pickup and proof of pickup which includes: Item doesn't match the listing or Item was damaged when received or Item received had missing parts. If you ask for an item to be returned to you during a payment dispute, well try to recover the item for you, regardless of whether you accept or challenge the payment dispute. If a buyer files a payment dispute, the seller may be eligible for payment dispute seller protection. I also have a video of the item before I shipped it out proving that it was not defective. Seller Center has answers you can trust for all your selling questions. You don't need a lawyer for this. Copyright 1995-2023 eBay Inc. All Rights Reserved. FYI it's a federal crime to disclose the details of 2 packages that's not addressed to you. Tracking information from a shipping carrier that shows all of the following: Evidence of successful pickup You can also provide supporting text when challenging the dispute. This cookie is passed to HubSpot on form submission and used when deduplicating contacts. 08:40 PM I get your point, but if you read carefully, it clearly states in the comments that even if the buyer sends the item with their own label, it MUST BE RETURNED TO THE CORRECT ADDRESS ON FILE. ", If the options available do not properly characterize your problem, then you can select "My problem is not listed here.". Hopefully you can still appeal if you get all of the fraud steps data in order and presented. But there are ways of dealing with that that get the buyer in hot water AND get you your money back. Holiday shipping is now in full swing, check out these helpful shipping tips! If you're issuing apartial refund for an order, the amount will be split proportionally across each item in the order. He received his JD from the University of Wisconsin-Madison in 1998 and his PhD in American History from the University of Oregon in 2013. - edited Tip I dislike the returns system, but it sounds like they were following their own rules. 4 min article You can issue a refund on eBay either by responding to a buyer's request, or by proactively cancelling an order before it's shipped. How to use your eBay earnings to purchase shipping labels. I've shipped three Priority Mail packages in old Flat Rate Regional B Just a way to handle things so one return isn't a big cost shock. I use boxes Assuming theyre happy with the idea, there are two main ways to do this: Its probably quickest and easiest to issue an eBay partial refund using PayPal. moment, Oh, Ship! This is different to our eBay Money Back Guarantee, when your buyer reports an issue with their order on eBay. A claim is created when a buyer and seller have been unable to find a solution to their issue. you've provided in aiding the capture of this scammer. Enter the desired refund amount, and select, Select your preferred payment method and select. NID cookie, set by Google, is used for advertising purposes; to limit the number of times the user sees an ad, to mute unwanted ads, and to measure the effectiveness of ads. I have been dealing with a shipping issue for close to the past 2 weeks However, keep in mind that we cant guarantee that the buyer will return the item. When a buyer opens a payment dispute because they didn't receive the item or they don't recognize the transaction, sellers will be asked to provide: If eBay determines that the item was successfully delivered or picked up: Evidence of successful delivery As part of reviewing an appeal, we may ask the seller to provide additional documentation. Use the return calculator to compensate for potential added costs, Heres how to make your return policy work for you . 10-09-2020 SquareTrade will contact and encourage the other party to respond to your case. This is different to a hold being placed on your payouts, when you may need to take further action on your eBay account to resolve the issue. We use cookies to make wikiHow great. 111 sold. Instead, if eBay steps in, eBay allows the buyer: eBay Customer Support has made a final decision. because I didnt now how to ship it media mail always says up to 100 If you have been in a post office, you have noticed, I am sure, the way Contact the Seller EBay first recommends that you try to work out your dispute with the seller directly. Payment dispute seller protections may apply when the buyer opens a payment dispute for one of the following reasons: For a seller to be eligible for payment dispute seller protections: eBay may automatically apply seller protections to a dispute without requiring the seller to respond or take action on the dispute. queues in Poland have become sizable). All eBay buyers and sellers can use this online dispute resolution service. eBay may still choose to challenge the dispute on your behalf, and in this case, you won't be charged a Dispute fee. Traditional APIs: Orders, resolutions and feedback, eBay APIs: Talk to your fellow developers, RESTful Sell APIs: Account, Inventory, Catalog and Compliance, RESTful Sell APIs: Marketing, Analytics, Metadata, Post Order APIs - Inquiry, Case Management. Since you have considerable information on this buyer and the USPS seems to be aware something funny is taking place you can file a Internet Crime Complaint with the FBI at the following site. We'll send all evidence to the buyer's payment institution. . Heres how: When you accept the payment dispute, the amount will generally be paid from the total of your Available, Processing, and On hold funds. Sales on all items in the eBay vault that have passed our Authenticity Guarantee inspection are final, which means theyre not eligible for a refund. Copyright 1995-2023 eBay Inc. All Rights Reserved. Here's how: Select Respond to dispute from My eBay Sold or Requests and disputes in Seller Hub. 07:48 PM Many sellers self "tax" their sales and set the money aside as a contingency fund for when returns happen. You may be required to sign in using your eBay login and password. Join the chat hour each second Wednesday of the month, 1-2 PM PDT. The new face of fedex has changed since Raj Subramaniam became CEO. The seller approved the request and told me to send the item back. Instead, any refunds must be made through the open request or case, which can be viewed in My eBay Sold - opens in new window or tab, or the Returns, Cancellations, or Requests and disputes tabs in Seller Hub - opens in new window or tab. In limited instances, eBay may ban a member due to the sheer number of open disputes. For example, you can state, Sent broken product or Never sent. Refrain from commenting, Terrible seller! or Beware: Dont do business!. Well close the payment dispute once the buyer's payment institution confirms the refund. Learn from the eDesk communitys successes, We use cookies in the delivery of our services, as outlined in our. Enter the desired refund amount, and select Send refund. The other party should promptly agree to issue a refund, pay for the item, or replace the item. The cookie is used to store the user consent for the cookies in the category "Performance". When a dispute is opened, you'll receive a notification from eBay. Likely it would have been empty or something completely different. [1] 2 Characterize the dispute. I responded back to the request within the 3 day time period and didn't hear back from the buyer at all. ", Alternatively, if you sold an item, you must choose between "I haven't received my payment yet" and "I need to cancel a transaction. You also have the buyers name and address, not sure how far they are from you but there are other options that I will not post in this forum but think creatively. A week passes along and ebay automatically deducts $500 from my account stating that the buyer returned the item to my return address. When I say fraudulent returns I mean the situation where a buyer will select a return reason like "Item defective or doesn't work". A payment dispute is when a buyer initiates a chargeback or other type of dispute with their payment institution (for example, their credit card provider or PayPal). specifically designed for mugs (supposed to withstand 200 lbs pressure), Haven't had so many since Amazon started auto-authorising, so I have just been swallowing . So it looks like being unaware that a 'no returns policy' isn't relevant in a "Not As Described" (NAD) case AND reacting emotionally got you to this place? Offering a partial refund can turn a slightly annoyed buyer into a vocal advocate for your business, which is well worth the price. The final outcome of the dispute is decided by the payment institution. If theres an issue with the refund, youll be prompted to use the Retry refund button. The dispute page says: 14 Mar 2022 Dispute closed 14 Mar 2022 Seller accepted dispute and allowed refund 10 Mar 2022 Dispute opened Sign up for wikiHow's weekly email newsletter. Want monthly eCommerce tips, trends and news direct to your inbox? I recently sold a card on Ebay for $500, the buyer messages me a week later after receiving the item that it's defective and wants to return the item even though I have a no return policy. In some circumstances it might not even be possible, and this can depend greatly on how your customer acts during the process. Select a Reason for the Refund. Tip - edited Our video below has more information about how refunds work on eBay. Even if the customers complaint is minor, their feedback may not be. If you receive a refund, the money will return to its original payment method, such as your bank, credit card, or PayPal account. Once youve logged in: If youre enrolled in managed payments, you can also issue eBay partial refunds direct from your seller hub: Youll then see the amount you refunded show up on the order details. 07:49 PM When eBay issues a refund to your buyer on your behalfdue to an eBay Money Back Guarantee case or payment dispute, the amount will be deducted from the total of your Available, Processing, and On hold funds. If you buy an item on eBay, there may be a time when you do not receive the item you purchased or when you received a faulty item. Remember, you can only give one partial refund per order. If the total of your Available,Processing, and On hold funds are insufficient to cover the outstanding amounts you owe, eBay will charge your on-file payment method for the remaining amounts owed within 14 days. However, if youre eligible for seller protections, eBay wont charge you for the amount of the dispute and may also waive or refund the dispute fee, even if the payment institution decides to refund the buyer. The best way to contact eBay's customer service team is through their online help center. One of the biggest issues we see on these boards relates to sellers with a 'no returns' policy. You won't be charged more than one dispute fee per order, even if your buyer has used multiple forms of payment. View cart for details. Whether you're charged for the refund and whether you have to pay a dispute fee depends on whether you're eligible for our payment dispute seller protections. If you are eligible for seller protections, you wont be charged the refund amount and we may also waive or refund the dispute fee. The cost to mediate a dispute on eBay is $15. This cookie is set by GDPR Cookie Consent plugin. Most sellers accept returns if you've changed your mind about an item - check the listing for full details of their return policy. India outsourced customer service. It does not store any personal data. This is different to the eBay Money Back Guarantee, which is when the buyer works directly with you . From the dropdown menu, select Send refund. The Kinks : Sunny Afternoon: The Very Best of the Kinks CD 2 discs (2015) Pre-owned. If you've changed your mind and want to send it back, you can ask the seller if they'll accept a return. {"smallUrl":"https:\/\/www.wikihow.com\/images\/thumb\/4\/47\/Open-a-Dispute-on-eBay-Step-1.jpg\/v4-460px-Open-a-Dispute-on-eBay-Step-1.jpg","bigUrl":"\/images\/thumb\/4\/47\/Open-a-Dispute-on-eBay-Step-1.jpg\/aid6535813-v4-728px-Open-a-Dispute-on-eBay-Step-1.jpg","smallWidth":460,"smallHeight":348,"bigWidth":728,"bigHeight":551,"licensing":"