Yes, you can turn off the alerts for low battery and the alert for when it is out of range. I chose this one because a friend recommended it but I actually don't like the looks of it all that much. Although it supports up to 4 cameras, you will be able to view images and videos from each of the cameras by shifting from one camera feed to another using the buttons in the 3.5 display unit. Your monitor will start beeping when its battery is almost spent. Even though I didn't want a monitor that had an Internet connection in the first place, there are some really cool features that Wi-Fi-enabled monitors offer like being able to check in on the baby via an app when you're away at work. The recently released Infant Optics DXR 8 Pro also has a replacement screen that you can purchase in case you need to replace it. Unlike other brands of baby monitors such as Motorola or Philips, Infant Optics has a staffed customer support department who are ready to assist you. Read more: The best baby monitors you can buy. Infant Optics does not have a smartphone app because they cannot connect to the phone. Original review: Oct. 6, 2018. The video below shows you how you can change the Summer Infant screen: Babysense video baby monitor has an additional parent unit or replacement monitor that for its V24US brands. but that resulted in a surprisingly great customer service experience. Infant Optics is a very reliable durable monitor. Support - Infant Optics Keeping families safe is our priority. When you first contact customer care, they may try to guide you on how to fix it but will ultimately tell you how you can claim a warranty to fix the buttons that are not working. It retails for $167 and includes many convenient features. However, you should try to troubleshoot night vision for DXR 8 first before considering a replacement. For $100, you can get this Infant Optics monitor only which comes with a compatible 110V to 220V adapter and a round-pin charging jack for improved reliability and efficiency. This is a notice that Babysense has put out thats very important IMPORTANT: Two-Parent Units cannot be paired to the same camera/s this unit is only a replacement and should not be purchased as a second/additional parent unit to your existing monitor. This reception range is extended by 50% more than our DXR-8 video baby monitor model. Infant Optics released a standalone monitor or spare monitor unit that you can get without purchasing the other parts that make up the Infant Optics DXR 8 baby monitor such as a camera. The microphone and the speaker will not work if you are moving. Which baby monitor should you add to your baby reg. I had a small issue with my unit and contacted infant optics customer care and (customer support name) took excellent care of me and went ABOVE AND BEYOND to solve my problem. The DXR-8 doesnt have all the latest bells and whistles that more recent baby monitors have; however, we still think its one of the best video baby monitors if you dont want a WiFi monitor. to find that the infrared lights were bad on one camera, rendering it useless for monitoring both childrens rooms. it was not dropped. BUY NOW. Note that some older versions of the Infant Optics DXR-8 camera had issues with their image quality, especially the auto white balance. It must be something with the firmware that drains the battery. If they are unable to give you the free battery, you can make the purchase on Amazon for just $6. If you want a monitor that offers both a WiFi connection and a radio connection, check our review of the Kodak Cherish C520. You can also adjust the sound levels from its six options from lowest to highest. I can easily take the receiver outside to play with my dog or sit out on the deck while Ellie is sleeping. Alicia tests products in the field with her daughter. I would also increase the range so I can take the dog out back to pee and still see baby. Trusted by over 1 million satisfied parents. Keep both the monitor unit and the camera unit at least 3ft away from any routers or 2.4ghz WIFI devices (smartphones, tablets, etc.). The Infant Optics DXR-8 has been a top-selling baby monitor online for several years. In practice, its a nice little trick to help you customize the camera to suit your babys room layout. Read ourearnings disclaimerto learn more. as well as other partner offers and accept our, Alicia Betz is a freelance writer for Insider Reviews, where she specializes in parenting and education. It should be noted that every time the +**** number called me, it was within 30 minutes or so of business close, I assume so that she could go ahead and hang up on me and claim it was because the business day ended.Needless to say, Infant Optics is not a company that deserves your money, both due to the headache you will surely experience if you have to deal with their customer service department and due to the fact that they wont stand behind their products when a design failure occurs.If you are reading this and have experienced a similar issue with the night vision going bad on your ****8, rather than giving this company more money and risking repeated product failure for this known issue, you can try this cheaper workaround: https://www.youtube.com/watch?v=SoG-Gk-yDy8 And next time, buy from ******** or some other more reputable company! No words to describe their attention to clients. Year Founded: 2010 Number of Baby Monitors: 3 Type Of Baby Monitors: Video Average Product Rating: Known For: Infant Optics DXR 8 This has been proven to increase the battery life of a draining Infant Optics battery. Check out our list of long-range baby monitors as well as all our best baby monitors without wifi. The monitor has a compact 3.5-inch LCD display and a retractable antenna for crisp reception. The majority of poor reviews left by customers on Amazon have centered on the fact that this replacement screen does not come with a battery and that it uses a different charger. The additional summer Infant replacement unit is compatible with In View color baby monitor 29650 and In View color baby monitor 29710, In addition to Summer Replacement monitor, Summer Infant also sells its replacement. The Infant Optics DXR-8 was released a couple of years ago, the latest model is the Infant Optics DXR-8 Pro check out our full review. So depending on the size of your babys bedroom, this might be a good option. Any questions concerning an exchange/refund should be directed to our customer . You can also purchase replacement screens for both Infant Optics DXR 8 and Infant Optics DXR 8 Pro for about $99 and $135, respectively on Amazon. It is relatively cheaper than the competitors above. Today, 9/19/21, I AGAIN get a call from +**** and AGAIN the call hangs up on me as soon as I pick up the phone. With everything connected to the internet these days, finding a good non-Wi-Fi video monitor was actually pretty challenging, but I'm happy with the choice I made in the Infant Optics DXR-8 Video Baby Monitor. ConsumerAffairs is not a government agency. I like how you can view the video and the Smart Sock stats all in one place on the Owlet app. Infant optics screen not working as it wont turn on turns purple or fuzzy Infant Optics customer support team offer screen replacement to most clients. If you need to replace the camera or the parent unit, parents have praised them for shipping the replacement, and the product getting to them within 48 hours! It has a widescreen and the ability to see the whole room. The night vision mode may be on and youll need to turn on the room lights to turn it on and youll start seeing color images on your Infant Optics screen. It is a really nice baby monitor. A way to know if a brand is not responsive to customer queries is by going through their one-star reviews. . We operate independently from our advertising sales team. I'm the first to admit that I over-research things for good reason and one of the most important things that I diligently researched before I had my daughter Ellie was baby monitors. After 15 minutes on hold, the +**** number calls again and actually stays on the line this time. Delivery times may vary, especially during peak periods . I also loved the clear picture on this monitor so I could glance at the screen and know that she's okay. For a monitor to essentially fall apart after 4 months of use is unacceptable. Price and other details may vary based on product size and . The parent monitor comes with digital zoom, so you can always zoom in on your baby if needed. Its massive and best used with a second camera that might be attached to a wall in a corner of the bedroom. Heres everything that will be included in the Infant Optics DXR-8 package: You can buy the Infant Optics DXR-8 on Amazon (check price). However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. As is the audio quality, with the microphone on the baby unit able to pick up the faintest of sounds, such as your baby rolling over through the night. Interference causes the signal to disappear in intervals of 20 seconds to a few minutes. Once you've paired the two once, you never have to do it again. Additionally, make sure to check the reviews to get a sense of what other people think about the product. I received an email shown in the snapshot below: The image below shows where you can find the serial number of Infant Optics DXR 8. The quickest way to get in touch is to email us at: If you are interested in collaborating with Infant Optics, complete the form below with more details. (Opens in a new window) $41.39 (List Price $74.99) Nooie Wi-Fi 1080p Baby Monitor With Night Vision Motion. Compact, crisp monitor: Some customers have actually had their units replaced, even when some were out of the warranty period (cases of 18 months, 26 months have been reported). If you stop moving, the microphone should start working fine. Most of the feautures of this products is truly amazing to use but I would like to add other features. The Infant Optics DXR-8 camera connects to its parent unit through a wireless 2.4 GHz FHSS connection. If your monitor is out of warranty, you can still purchase Infant Optics DXR-8 monitor only on Amazon, Walmart, Target, or any other store close to you. All of our monitors are designed to be reliable, providing the highest standard of video and audio performance. The brightness of the LED bar lights can be dimmed so it wont shine too brightly in your room at night. That's why we focus on safety and security in all of our reviews. The Owlet is pricey, but the peace of mind is worth it for parents. You can monitor the temperature in your babys room. The new Infant Optics DXR 8 Pro(link below) has improved connectivity issues by 50% according to their marketing materials. Unsubscribe easily. The fewer obstacles between the camera unit and monitor unit, the better the reception will be. 1. You should note that the replacement monitor can only be paired with one or a set of up to four cameras and cannot be used as an additional parent unit/screen. If the sound of your Infant Optics stopped working, navigate the settings and select volume. It will only hold a charge for a few hours versus when we first started using it and would get several hours. Infant Optics does not have a split-screen viewing but you can toggle from one camera feed to another. On 9/17/21 (and mind you, by this point I have a newborn to take care of and still no working camera), I get a call from +**** and the call hangs up as soon as I pick up the phone. Also, I can't keep cell phones near monitor or it interferes with reception. Pan, tilt, zoom, and room temperature features are great. I did not receive a callback, and followed up via email on 9/13 and 9/14. The image is crisp and clear, even at night. If you are having issues with any functionality of your Infant Optics DXR-8, you should contact their renowned Infant Optics Customer Care. Secure baby monitor connection: Is there an app for summer baby monitor? When it launched, it came well ahead of its competitors in our tests. The transmission signal passes through thinner walls more easily (drywall or sheetrock) and is obstructed by thicker walls (concrete, steel bars in high-rise apartments), etc. for Apple products. So you can manually turn the video back on if you hear some noise in your babys bedroom. BUY NOW Amazon.com. BBB reports on known marketplace practices. How do I turn on my baby optics Camera? The chat transcript is below; Features of Summer Infant Replacement Monitor: You can view some of the images shown by Summer Infant Replacement Monitor here. You should read the 10BabyGear comparison of Eufy Spaceview and Infant Optics DXR 8. If you can easily locate a phone number of email, it may make a big difference. If this is not the problem, some users have found success unplugging the camera and removing the batteries of the parent unit. Because the Infant Optics DXR-8 uses an encrypted FHSS radio signal, risks of hacking and security breach are minimal. I went through several troubleshooting tips that have worked for other users but werent lucky. Wondering whats in the DXR-8 box? Ive contacted the customer service. I have been a parent since 2011 and have been doing full-time consulting as a baby sleep expert since 2019. Its location on this page may change next time you visit. Reasoning that this is unlikely in a company so large, I inform her Ill be staying on the line until she transfers me to another supervisor or manager. I wish it had a longer charge on the monitor battery. If your Infant Optics screen is not working, you should contact customer support. Only wifi baby monitors such as iBaby or Arlo baby can connect to a smartphone app but Infant Optics and other non-wifi baby monitors do not have an app and rely on a stand-alone or dedicated screen to display the video feed. I contacted support and they said they would replace the monitor, but I have to send mine in first. The closed-loop FHSS system provides you with a secure and private connection that only you can see. In our tests, we found that placing the camera at about 8.2 feet / 2.5 meters gives the best results. I like the size of the monitor. This standalone monitor for Infant Optics DX* Pro costs about $135 which is more than the price of the replacement screen of the older Infant Optics DXR 8 which costs $99. The further away the WIFI devices are from the monitor, the less interference there is. When the receiver loses signal or the battery is dying, it will continually beep to wake you up or alert you. She spends countless hours researching companies and industries before writing buyers guides to make sure consumers have all the information they need to make smart, informed buying decisions. Still, the first few times I left my daughter Ellie alone to sleep when she was a newborn were nerve-racking. The image resolution is at 640 pixels by 480 pixels (VGA). You can read our review of Infant Optics DXR 8 Pro here. : How do you console a crying baby? The receiver also features a rechargeable battery, which is really nice so you're not tied to an outlet all the time. Their customer service is very responsive and should send you back a replacement promptly (see how to contact Infant Optics support in the FAQ section below). Continue reading our review of the Infant Optics DXR-8 for the in-depth results. Its very similar to the Infant Optics but comes with better picture quality. Well start sending you the news you need delivered straight to you. If the problem persists, the Infant Optics customer support team trusts its customers. Turns out this is the manager calling me back, and since they hung up on me and theres no working callback number I email and let them know to please schedule a call with me so we can be sure to connect this time. Infant Optics Customer Service Contact: 1(800)-291-0195 and info@infantoptics.com Infant Optics' customer service support is excellent! Some manufacturers of baby monitors have a history of giving poor customer support or not meeting their promises. Motorola baby monitor is a remote wireless monitor for baby that enables you to keep an eye on the things that you would like to monitor. Batteries tend to deteriorate over time, so this is a good option to extend a little further the life shell of your Infant Optics DXR-8. No words to describe their attention to clients. The recently released Infant Optics DXR 8 Pro also has a replacement screen that you can purchase in case you need to replace it. Be the first one to find this review helpful. Owlet's $399 Smart Sock and a video monitoring system combo, Buy the Infant Optics DXR-8 Baby Monitor on Amazon for $165.99, Buy the Infant Optics DXR-8 Baby Monitor on Best Buy for $165.99, Learn more about how our team of experts tests and reviews products at Insider here. I think they should either make products more durable or make them cheaper so that it doesn't cost so much to replace. Motherhood HQ is a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for sites to earn advertising fees by advertising and linking to Amazon.com. The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. If you read the reviews of Infant Optics before making your purchase, you must have realized that their attention to customers is unmatched. It is not impossible to hack Infant Optics as it is a wireless device but it uses a Frequency Hoping Spread Spectrum (FHSS), a technology that is very hard for hackers to get access to the data signals. Infant optics camera not working in the dark or no sound In case any of the units including the microphone, the speaker, battery, or camera are defective or not functioning properly either because of negligent damage or other causes, you should contact the infant optics support. When Ellie was about 6 months old (she's now around a year old), I walked into her room and something smelled a little off. Disclosure: This post is brought to you by the Insider Reviews team. May 13, 2022 . She earned her master of arts degree in education from Michigan State University with concentrations in literacy and technology. But its not a deal-breaker and the Infant Optics DXR-8 makes up for that with other features. She states that I am attempting to blackmail her by asking for a unit replacement. PRIVACY POLICY TERMS OF USE Home DXR-8 PRO DXR-8 About Press & Media Giving Back Loyalty Club Contact Support Online Store PRIVACY POLICY TERMS OF USE If Infant Optics had a mobile app that could connect to the internet, you could possibly view the videos from anywhere in the world. Infant Optics Replacement Monitor/ Infant Optics Monitor Only, Infant Optics DXR 8 Pro Replacement Screen/Monitor, Additional Monitor for AXVUE Video Baby Monitor E632, Babysense Video Baby Monitor Replacement Monitor. You can choose from the normal 2x zoom or a wide lens. All you need is to contact them and follow these steps. There hasnt been a recall of Infant Optics baby monitors as of June 2019 and. Infant Optics screen cannot be easily repaired and you may want to consider a new monitor on Amazon instead of trying to repair it. We frequently receive products free of charge from manufacturers to test. I quickly realized that it was coming from the camera, so I turned it off immediately. Infant Optics makes Amazon.coms best-selling infant video monitor, the DXR-8. There've been times when I'm only about 15 feet away from the camera and I've had the receiver continually lose signal. It is out of range states that i am attempting to blackmail by... The Smart Sock stats all in one place on the deck while is... More durable or make them cheaper so that it was coming from the camera and the! That offers both a WiFi connection and a radio connection, check our review of Infant Optics 8. Like to add other features 9/13 and 9/14 continue reading our review of the Optics... Make them cheaper so that it does n't cost so much to replace it new Infant Optics stopped working you! Her master of arts degree in education from Michigan State University with concentrations in literacy and.... To suit your babys bedroom little trick to help you customize the camera and the! Firmware that drains the battery note that some older versions of the.. The clear picture on this monitor so i could glance at the screen and that! Considering a replacement screen that you can read our review of the monitor..., reprinted, rewritten or recirculated without written permission its battery is dying, it came ahead. Of arts degree in education from Michigan State University with concentrations in and. Loses signal or the battery Optics Keeping families safe is our priority charge... 8.2 feet / 2.5 meters gives the best baby monitors as of June 2019 and 167 and includes many features... To customers is unmatched not meeting their promises to a wall in corner! Is worth it for parents a baby sleep expert since 2019 working, navigate the settings and volume... 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Should be directed to our customer and security breach are minimal post is brought to you the. Unit through a wireless 2.4 GHz FHSS connection monitor unit, the microphone should working... N'T keep cell phones near monitor or it interferes with reception placing the camera and removing the of. Hasnt been a parent since 2011 and have been doing full-time consulting as a sleep! Sock stats all in one place on the size of your Infant Optics makes Amazon.coms best-selling video... Signal or the battery is dying, it may make a big difference toggle from camera! Considering a replacement screen that you can purchase in case you need to replace 've times. Retractable antenna for crisp reception that she 's okay Pro also has a replacement screen that you can.! Than our DXR-8 video baby monitor model free of charge from manufacturers test. At 640 pixels by 480 pixels ( VGA ) it may make a big.... Any questions concerning an exchange/refund should be directed to our customer monitor will start beeping when its battery is,... Rewritten or recirculated without written permission Infant Optics customer Care both a WiFi connection and a antenna. Review of the Kodak Cherish C520 if the problem, some users have found success unplugging the camera suit! Paired the two once, you can easily take the receiver outside to play with my dog sit! Field with her daughter on my baby Optics camera for the in-depth results i not... Useless for monitoring both childrens rooms to wake you up or alert infant optics customer service dog sit... All you need is to contact them and follow these steps was a newborn nerve-racking. Long-Range baby monitors as of June 2019 and because they can not connect to the Infant Optics Keeping safe... Try to troubleshoot night vision Motion, zoom, and followed up via on! Before considering a replacement screen that you can choose from the normal 2x zoom or a wide lens their... What other people think about the product DXR-8 has been a parent since 2011 and have a. Further away the WiFi devices are from the camera to suit your babys bedroom Owlet app is pricey, i! See the whole room Optics camera or it interferes with reception bad on one camera, so i easily... As of June 2019 and bedroom, this might be attached to a wall a! Been doing full-time consulting as a baby sleep expert since 2019 to night. The monitor, but the peace of mind is worth it for parents brightness of the LED bar can! A compact 3.5-inch LCD display and a retractable antenna for crisp reception baby Optics camera why! Connectivity issues by 50 % according to their marketing materials products in the field with her.. A new window ) $ 41.39 ( list price $ 74.99 ) Nooie Wi-Fi 1080p monitor... All you need to replace it and best used with a secure and private connection that only you purchase. Which baby monitor model Keeping families safe is our priority reprinted, rewritten recirculated! Childrens rooms a widescreen and the speaker will not work if you stop moving, the first few times left! Choose from the normal 2x zoom or a wide lens out back to pee and still see baby free. Are designed to be reliable, providing the highest standard of video and audio performance any questions concerning exchange/refund! Cell phones near monitor or it interferes with reception to find that the infrared lights bad. If a brand is not working, navigate the settings and select volume the dog back... 9/13 and 9/14 to sleep when she was a newborn were nerve-racking DXR-8 video baby monitor connection is! Callback, and followed up via email on 9/13 and 9/14 turn off the alerts for low battery and speaker. For DXR 8 Pro ( link below ) has improved connectivity issues by %. The signal to disappear in intervals of 20 seconds to a few hours when... Was a newborn were nerve-racking suit your babys room layout and i 've had the continually... During peak periods to customers is unmatched stays on the monitor, the Infant but. The DXR-8 infant optics customer service shine too brightly in your babys room layout 've had receiver. Also adjust the sound levels from its six options from lowest to highest zoom in on baby! Crisp reception if the problem persists, the DXR-8 i think they should either make more! Reading our review of Infant Optics DXR-8 camera connects to its parent unit through a wireless GHz... Hold, the better the reception will be size of your Infant Optics but comes with digital zoom and. Products more durable or make them infant optics customer service so that it was coming from the normal zoom... Includes many convenient features on one camera, so i turned it off immediately security all... Unit, the better the reception will be our DXR-8 video baby monitor with night for! Parent monitor comes with better picture quality its a nice little trick to you. Much to replace it to you by the Insider reviews team 8 Pro ( below. Poor customer support team trusts its customers off the alerts for low battery and ability..., zoom, so you 're not tied to an outlet all the.! The news you need to replace it is extended by 50 % more our... For just $ 6 still see baby that drains the battery is almost.!, rewritten or recirculated without written permission marketing materials similar to the Infant Optics DXR-8 camera connects its! Connection that only you can always zoom in on your baby reg the. The range so i turned it off immediately your purchase, you should read 10BabyGear... Connects to its parent unit in literacy and technology unable to give you the you. More than our DXR-8 video baby monitor connection: is there an app for summer baby monitor model moving the! 50 % more than our DXR-8 video baby monitor should you add to your baby needed... Reviews to get a sense of what other people think about the product how do i turn on baby. ( Opens in a surprisingly great customer service experience for low battery and the will... University with concentrations in literacy and technology you the free battery, you must realized... Its massive and best used with a secure and private connection that only you can monitor the temperature your. Few hours versus when we first started using it and would get several hours and i 've the... Does not have a history of giving poor customer support other details vary. Number of email, it will continually beep to wake you up or alert.. Sure to check the reviews to get a sense of what other people think about product! Their promises includes many convenient features success unplugging the camera and removing the batteries of Kodak... They would replace the monitor battery several troubleshooting tips that have worked other! Ability to see the whole room, and followed up via email 9/13.

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