I call and the person informs me that they tried to charge the account multiple times, giving me the dates through the past 3 months, and one time it got approved and was ready to ship and then when they went to process the charge again it was declined and then declined another time, which makes little to no sense, I know. Get tracking data by API for all your shipments worldwide. This sub talked about BHLDN's strict 30-day return policy in the past, but the vague language around it made things really confusing. GO TO bhldn.com Overview Contact Info Coupons FAQ Customers About BHLDN Guess they only care about customer service when the complaints are public. But when it comes to exchanges just beware. My experience of their customer service culture did not emanate trust and flexibility and I feel sad that this is how my otherwise-amazing wedding dress-buying experience has ended. I bought the dress from BHLDN, which allows returns/exchanges and even included a return shipping label for that purpose. Terrible customer service. Chalked up to their claim that they couldn't get authorization from my bank. I am coming off the phone with them in tears from the way I was rudely spoken to. 1. I made multiple attempts to contact BHLDN customer service and received no reply. Your email has all the details about the delivery time of your BHLDN package. Is this your company? If you do not see the Cancel Items option in the order details, that indicates that we are unable to process a cancellation. Every design is available just on one click. The last 3 ladies I spoke to promised me they sent me a label but it didnt come through and now the next lady says they dont have them so they must have been lying. Well, to my surprise, the dress popped up again on the BHLDN website available in ALL sizes recently (at this point, it has been about two months from the purchase date and from the time I attempted to exchange the dress the first time). Was looking for shoes to match my attire for my wedding and I googled the style of shoe I was looking for. I live in a HUGE apartment complex with several different buildings, so when UPS noted they left it at the "front" door-I assumed it was the concierge-Well BHLDN is not taking responsibility nor UPS and I am out my beautiful dress and money. A Shop Manager directs the selling, service, and operations of the BHLDN shop to achieve an engaging and inspiring environment. This number represents the median, which is the midpoint of the ranges from our proprietary Total Pay Estimate model and based on salaries collected from our users. monetization. They suck so bad. Telephone Number: +1 (888) 942-4536 Email Address: support@bhldn.com. For merchandise returned within 30 days of the purchase date, a refund will be issued to the original form of payment at the original selling price. Merchandise must have all tags attached and be returned in original packaging. Middle of writing a sales slip! At this point I am giving up on ever seeing this dress. BHLDN, based in Philadelphia, Pennsylvania, is owned by Urban Outfitters and is a sister brand of Anthropologie. BHLDN return policy is available for you with some requirements. Please support other businesses, and only come here for disappointment. Track and monitor all your packages from a centralized dashboard. You can also contact through their social media pages. Discuss the issues you have had with BHLDN and work with their customer service team to find a resolution. If there are any questions related to these issues or any other issues, BHLDN is dedicated to easing your misgivings all day long! And why was I told this after sending my dress out already? . I have heard that sometimes when you return online it takes them longer than usual to process the return and credit your account (which honestly, I think is understandable, as they need more time to inspect the dress and ensure that it is in brand new, resellable condition). I waited another 8 with no luck. Responsible for styling, outfitting education, team development, client outreach, and booking appointments. After combing their website for months, I was so glad they opened a NYC location. Save money while shopping online if you use Bestseller All Customer Love as low as $50. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Full-Time. There is so much potential for BHLDN, but we are extremely disappointed by how the company operates. I still think bhldn should do a better job at helping their brides with the exchange process because their gowns sell out so fast. Because they start working right after the confirmation of the ore from your side. So, in doing all this you have to visit a lot of webpages. At the start, the customer service representative was helpful. The representative asked if they had the dress in stock, did I want it? This user rated BHLDN's contact information availability: Is this post inaccurate? I bought a dress online that I thought was from Anthropologie but it was from BLDN. Check out Shop At Bhldn.Com And Save 35% to get a discount on 35% OFF online. 9 easy pieces, dozens of looks, endless inspiration. To online shopping lovers, it's time to save big right now. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Copyright 2023 Ship24. Inspired by the Dutch word for? Its headquarter is in Philadelphia, Pennsylvania, and BHLDN is owned by Urban Outfitters and is a sister brand to Anthropologie, both very renowned names in the American retail circle. Each customer will be highly valued at BHLDN! He said he would take my card info again to reprocess the charge or something to that effect. Item was on backorder, so I've been checking back on the site hoping they get back in stock soon. Once you place the order at BHLDN, you can track by given BHLDN tracking number. Reply. The mail will tell you new promotions and new items. Appalling customer service. Full-Time. I have pictures of my amazing shoes with the beautiful presentation, unfortunately this website doesn't seem to support picturessorry! I then attempted to work with a different customer service representative who told me they would issue me an E-gift card with which to order a new dress. Note that supports live chat. Go to an independent bridal boutique if you can. What are BHLDN's social media pages? Get 25% Off Orders At Bhldn.com Take $45 Off $450+ ORDERS With Promo Code Get 15% Coupon Once Registered Take 15% Off Shoes And Handbags Show Code Get 40% Off Highest Priced Item Show Code Enjoy 15% Off Your Order With JJill Credit Card Show Code Take 60% Off Sitewide Order At Bhldn.com Show Code Enjoy 40% Off Your Purchase At Bhldn.com Show Code Further, you can also or email on given addresses if you find any difficulty in returning method or refund. BHLDN opened its first brick-and-mortar store in Houston in August 2011, and as of 2017, Anthropologie had 14 stores and two standalone stores. They arrived in 4 huge separate boxes, shipping charges for all 4 oversized boxes came to 200. My dress is of great quality material and its more than I expected. MORE+. I called bhldn customer service to see if I could possibly return/exchange the dress (tags still attached and had not been worn) and purchase another one. Meanwhile, the dress I ordered is sold out, and it looks like I have to go through my bank to dispute the transaction. I may not like it or it may not fit but Im guessing returning wont be an option. Bottom line: it may be helpful to ask them for a name whenever you talk with someone on their customer service line (per management today, they will only give you their first name and last initial, but this may be worth it just to have proof, as that seems important), to talk with multiple people if you are trying to return an item within the window and are told you cannot for ANY reason, and/or to go the paper trail route via email. I actually came here twice to try on dresses. Absolute disgrace. The first time was during their sneak peek, pop-up trunk show event. Gift & Styling Services Not sure where to begin? Write a review Sign in. They had no idea when I would be getting it. I called back 24 hours later (4PM on Saturday, now my 5th call) and was told that their gift card person is not in the office on the weekends and I would receive it by lunch on Monday. Now a special offer has been sent to you: Save An Further 70% At Bhldn Today. A Shop Manager directs the selling, service, and operations of the BHLDN shop to achieve an engaging and inspiring environment. It is valid. Now a special offer has been sent to you: Save An Further 70% At Bhldn Today. Big money-saving time with BHLDN Promo Codes on January. Contact information is as follows: Check out Shop At Bhldn.Com And Save 35% to get a discount on 35% OFF online. Then you can go to the Order History, enter your BHLDN order tracking. Moderate content, respond to reviews, and promote offers. They are awful. Over all a complete disaster. ComplaintsBoard.com is a leading complaint resolution website on the Internet. I obviously, screamed at the person, not because it was his fault but because I literally have never been so bamboozled by a company and because when i went to just simply reorder the dress on a different card it now has a back order date that it ships out on June 1st. BHLDN were deliberately evasive in response to an email I sent them about sale prices and restocks, so I ended up having to take a chance on a dress that was too small (despite their customer service representative refusing to confirm whether it could be altered, and me explaining that I'm in the UK so can't return anything I buy because of customs charges). Posted: April 11, 2023. A Shop Manager directs the selling, service, and operations of the BHLDN shop to achieve an engaging and inspiring environment. 12/14/2020. The company refused to exchange the dress for a larger size because it was past the 30 day deadline. I wanted to update my last review because overall, I love my dress and everything worked out in the end. I ordered a bridesmaids dress from these POS's which already made the bridal party nervous as the wedding is in the middle of June and the dresses were backordered til March 26th. Customer Experience. Do they have a contact us page? 1 The fabric is obviously not the best (compared to let's say a 2k+ dress fabric) but it doesn't look cheap either. BLDN is HORRIBLE! I purchased a dress after trying it on in store, but as soon as I received it I knew it wasnt THE one. Ordered a ready-to-ship dress that estimated 1 week shipping time. We use dedicated people and clever technology to safeguard our platform. I was told it would take between 1 and 24 hours to receive the correct E-gift card and that if I did not receive it in 24 hours to call back. 99 cannot be returned. View customer reviews of BHLDN. Just don't. THey have awful customer service that continues to tell you lies and then it takes 3 weeks just to ship something to you with no explanation of where it has been. Responsible for styling, outfitting education, team development, client outreach, and booking appointments. A comprehensive guide to finding your perfect fit. How Do You Contact BHLDN by Anthropologie Customer Support? Do not order anything from this company. Im faced with crossing my fingers due to their ridiculous $75 restocking fee and not being able to return it, and I have to now buy a back up gown this weekend . Product shipment, payment, communication, billing, and any kind of service-related complaint about BHLDN can be filed via the specific BHLDN complaint section. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. More saving tips are prepared for you. Description. While were unable to make changes after you've placed your order, you do have a short window of time to cancel items from your order before they begin processing. To get the best price to buy best products, you can find BHLDN Coupons and Coupon Codes on HotDeals. It hadn't been worn and the tags were still on it. Influence: acts as a brand representative reflective of the company . Hesitation will make you regret. BHLDN employees rate the overall compensation and benefits package 2.9/5 stars. Do not order anything from them. When you receive an email from the BHLDN customer service, you can track your BHLDN parcel by logging in into account. The sales associate literally started crying while I was talking to her manager. Browse Dress & Attire prices, photos and 736 reviews, with a rating of 4.3 out of 5. . I went through the checkout process, put in my card, received a confirmation page (didn't have time to write down the number, thinking I'd get a confirmation email), and saw that the money was deducted from my account. Do you want to get Bestseller All Customer Love as low as $50 on BHLDN? Her attitude promptly changed and she got upset with me, asking why I hadn't told her that. Companies can ask for reviews via automatic invitations. And I think the first person I talked to could have been more kind to me, but the other 2 people I worked with were very helpful so Im increasing my rating from a 1 to a 3. 19C, Lockhart Ctr., 301-307 Lockhart Rd.WanChai, Hong Kong. This is way too difficult of a time frame for them to manage! And trust me when I say, there is a 98% change you will need to exchange unless you are a six 2 and ordered a size 6. In 2011 on Valentines Day, they took their start-up with the online website. Contact us via chat, 24/7! Ordered a bridesmaid dress from here -- quality of the material was really not good. Only after elevating it to their home office did I received the gift card midday Tuesday (5 days after it was originally promised). Information provided by various external sources. Prefer to speak with a customer service representative? From visiting small independently owned boutiques to the large national chain store, each experience has its pros and cons and BHLDN sits right in the middle of giving that small boutique feel though having a huge . Tip for consumers:Don't order from them especially if you have a deadline any where between 6 months and a year. BHLDN accepted late return. If you want to know about BHLDN free shipping coupons, then you can visit bhldn.com and have a check. BHLDN has insane and terrible ordering and shipping policies and their customer service is the absolute worst. If you get a chance to shop online while staying at home. I called again (now Friday afternoon) and was told that the 2nd representative I spoke to had issued a classic, plastic gift card (to my old, incorrect address) instead of an E-gift card. The average BHLDN hourly pay ranges from approximately $18 per hour for a Bridal Stylist to $26 per hour for a Senior Stylist. How else we could go on there if not there ? You can get this great deal in January. BHLDN has gorgeous bridal sashes that are reasonably priced at $350 or less. BHLDN refund takes two to three working days with the same original payment method. 11. DECEPTIVE wording. Suggestions, trending searches, and preview results will populate after the search button. BHLDN Customer Service Contact Info. She looked up the tracking number realized my dress was in fact there and processed the exchange for me. You can also contact through their social media pages. Emails found on company website You can also reach via their contact phone number: 888-942-4536 Additionally, additional information can be found on customer service page and FAQ page. A day later the price of the dress was reduced by 50%. They are an expert in the stores operating procedures and contribute mentorship to the associate and stylist team. BHLDN has resolved 0 complaints. Great customer service experience and beautiful dress! 2023 Trustpilot, Inc. All rights reserved. The dress I ordered (a Remy in a size 16) was backordered and I received it at the end of November 2022. Customer service at BHLDN is very bad. Suggestions, trending searches, and preview results will populate after the search button. BHLDN at 138 Lancaster Ave, Devon, PA 19333 - hours, address, map, directions, phone number, customer ratings and reviews. Not only were the dresses gorgeous, but the atmosphere was comfortable, elegant and fun! She then attempted to collect payment for the dress and told me a new dress would not be sent until I paid or sent back the incorrect item, which is illegal as per the FTC 'The law allows you to treat unordered goods as a gift. when you purchase a product that is clicked through one of the outbound Service 12 Value 11 Shipping 10 Returns 10 Quality 9 She told my daughter she only It's very upsetting. purchases from Amazon.com. I ordered a bridesmaid dress from BHLDN in store in October of 2022. Here are 8 tips for writing great reviews. If you shop online, then the store is open for 24/7. ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with BHLDN Customer Service. BHLDN customer support is available for you 24/7. You can also shop at the appropriate timing. BHLDN order is Not to be trusted. Terrible with no answers from customer service. It's just not worth the money and hassle. Will never use them again. 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