I do not accept the "he didn't know" excuse. Residential - new single family dwelling. Buy tickets, find event, venue and support act information and reviews for Mungo's Hi Fi and Eva Lazarus's upcoming concert at The Midnight Society in Portland on 23 Apr 2023. Gaps 3/8 to , bowing,curling. Mungo Homes Customer Support Earns Excellent Rating. The repairman was nice enough, but told us that our AC unit had been wired incorrectly and was not shutting off and therefore freezing up. BBB Tip: Find the right home builder for you, Need to file a complaint? Conway, SC 29526. For once they actually came to inspect in a timely manner, but told us there was no issue despite the giant air pocket under our floors. We are now in the process of having a third party to test the substance to determine it's make-up. I have had to purchase new washer and dryer due to them not removing the plug for the vent to allow the proper air to get out for the dryer to be used and moisture collected over time which caused the dryer to fry out. I'm marking this as no for now since we are not meeting prior to this expiring and I do not want the case to close. I explained to him that I am awaiting the $738.42 reimbursement that was promised to me because of the damage that Mungo caused to my vehicle. This was completely careless and disrespectful and after much debate, we were compensated correctly, although our grass was never repaired and a representative from mungo came multiple times to look at our house and cars without our knowledge. *** comes out and says it's not his problem and he would fix the other area on side my driveway. Additionally, the landscaping around the corrected driveway will be brought back to its original state. Posted: April 13, 2023. Sales office. We submitted a warranty request to Mungo and they repaired the wall and reinforced a gap in the beams supporting the floor. This business is in an industry that may require professional licensing, bonding or registration. We had purchased a house from Mungo Homes in June . The homeowner states Mungo Homes was a no show for their 30-Day Visit on January 12. 07/15 - Mungo builder stated to contact customer service. Their satisfied homeowners give them an average rating of 3.9 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. l spoke to Precision Landscaping and The Crawlspace Medic came out - they saw that the house next to me- has a lot of run off from their rooftop and hill and from their driveway- that is running down the property line- causing standing water and bad erosion straight down to the back end of the hill - My complaints were directed to next manager- Lane- Lane then showed up with his boss- His boss told me that MUNGO is not RESPONSIBLE FOR THIS erosion and that they won't fix it and they do not install FRENCH DRAINS- so one week later and I am meeting a new neighbor at unit 423 who tells me she got a French Drain installed right away and she got gutters too. Hold your hats, it's a dumpster fire. We were also never told the driveway's shape would be different. Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.) The builder did not complete repairs at that time, and insisted that rain water was simply blowing into the porch. He indicated that he forwarded the complaint to his associate. Need to find a different location? Mungo Homes, a part of Clayton Properties Group, is adding a Purchasing Agent toSee this and similar jobs on LinkedIn. 2020-07-02. Please help me to get Mungo to fix leak. The 2.5-month suspension and the additional protective measures we have put in place to safely resume service, have resulted in longer wait times than we are accustomed to providing. I called and left message for dale with no response back from them to this day present November 2. I will attach pictures! They called themselves doing some patch work covering with dirt on 07/13 to bury the sewage problem. I've also left voicemails and have yet to get a call back. My husband age 23 starts his new job July 14th. They even went ahead and landscaped in its place. Current Employee, more than 3 years. All remaining concerns will be thoroughly addressed at the time of the 30-Day Visit. We don't want cosmetic repairs, we want the foundation fixed. The Huskinses argue the circuit court erred in (1) finding the limitations period contained in the arbitration provision was not one-sided . Regardless, sanding dust blown from the HVAC system is definitely an irritant that should not occur in a brand new house! Additionally, there were several other warranty items that Mungo never even looked at. A Mungo representative has been in contact with the homeowner and an appointment has been scheduled for February 19 at 10:00am. We have been in contact with Mr. to address his areas of concern when the weather permits. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. ComplaintsBoard.com is a leading complaint resolution website on the Internet. K. Hovnanian 4. Trades were sent out to investigate and make the necessary repairs. Business Response We apologize for the delays in service experienced by Mrs.. Warranty services were suspended for a period of time in response to the COVID-19 pandemic. Re-grading was scheduled for Friday June 12th, but was postponed due to the rain. Our lead builder will communicate the projected timeline of work directly with the homeowner. 7% of Mungo Homes employees are Hispanic or Latino. Cant upload all but I have my proof! I met Scott L at the pre drywall for the first time. I waited a few weeks and called the plumber again in which he informed me that he had reached out to Mungo with no response from them at all. It was told to me by the warranty manager that because of the recent heavy rainfall that the septic system was overwhelmed and could not handle the water level in the ground, thus causing the issue. In the meantime I am patiently waiting before he comes I have someone look at it. The other issue I am very upset about is that my home is missing gutters. The warranty manager and landscape development manager met with me on Wednesday, June 10 and recommended solutions (including re-grading the back yard), but again said that Mungo would not be responsible for conducting the repairs. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. Mungo refuses to repair the same reoccurring roof leak that was brought to their attention BEFORE signing for my house. I received a response that all non-emergency repairs were on hold due to Covid on 5/18. Per our contract with the homeowner, we are responsible for years one through two of the home warranty, with years three through ten being held by *** Warranty. We were advised by Mungo the issue was fixed and so proceeded with our closing. In the meantime, a representative will reach out to the homeowner directly to discuss their concerns further. Please know Mungo Homes is committed to providing our homeowners with courteous and prompt service and we apologize you have had this experience with us. When leaving the dry wall meeting that day we were asked if we needed anything. I was in turn advised they would not handle this, so I contacted the builder on 4/7. NOT flying off, but actually sliding down the roof. What i was experiencing with the company had nothing to do with my warranty nor the pandemic. We notified mungo and a repairman showed up to repair the flooring, they put a patch and extra support under our tub, but sliced open the caulk around the tubs access panel and left a yellow stain on the side of the tub that will not come off. The manager who worked with her visited my house and determined that my kitchen's faults are getting worse. HVAC Company sent another email to Mungo. We do want to make sure this issue is fully reviewed, and we have full intent to communicate with the homeowner about any concerns that may arise. We had our 11 month warranty repair work done on our home 1/6/2022 for minor repairs and nail pops around our home. Ft. per Sq. Not trusting mungo, we had a professional roofing company inspect the roof because I was terrified the rest of our roof would soon suffer the same fate. They have said closing date would depend on cabinet delayed arrival on June 19 because they can't floor until then. Homebuilder Reviews Mungo Homes. The *** electric indicated the the property had "faulty wiring." Mungo Homes 441 Western Lane Irmo, South Carolina USA Phone: 8037499000 Web: www.mungo.com Category: Real Estate Services Mungo Damages Property, Refuses Responsibility Headquarters in Damaged our Mailbox, Lied about fixing it, Hung up on us, Refused responsibility, Dishonest about locating witnesses Irmo South Carolina We understand that this can be a very stressful time and we do our very best to complete homes as quickly as possible, while remaining focused on high quality workmanship. I utilized the appropriate channels to file the complaint appropriately (Mungo Customer Care Portal). Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. Instead, I get scripted responses from their representatives who appear to not see reason given the situation. Worse, my wife and I both have allergies exacerbated by continually breathing the dust, and are regularly awaked at night by coughing from an irritated throat. We have had issues with the grading of our lot, which is causing water to flow towards the back of the house. Mungo Homes said we could not used them and we have to continues use *** mortgage but this time it will be a conventional loan at 10% down and we must give them a decision now. Mungo Homes. A total of 411 Unite members at the charity voted in the ballot, with 93% of them backing action. Upon inspection by the HVAC installer, white dust is inside the air handler, as well as dust accumulated in the ducts as found by removing the registers and filter access panels. 07/05 - HVAC Company sent another email to Mungo, stating landscape issue, not HVAC issue. Our sales manager *** can be reached by phone or email to answer any questions or address any concerns regarding the communications received and the current target close date. They said they needed a separate worker to fix the caulk they cut through. Our lenders have been ready for weeks. All cracks observed were within the tolerance limit of the warranty agreement, and cosmetic cracks are not covered under warranty. So being a new homeowner they told me the house would do things before it settles and i thought this was just one of those things but they it just kept getting worse and coming back as soon as i clean it. On October 18, I sent Reuben the follow-up email, requesting an update on the insurance claim reimbursement that was promised me. It is not hard to see the dishonesty in their response. From April 30th dry wall meeting I have update emails from Scott on the following dates: 5/8 5/20 6/17 My husband and I decided to randomly stop my with our real estate agent on May 31st since we hadn't seen the home in a month. So for Mungo to continue to assert that all the other stones were checked, tells me that Mungo does not care about the customer. Then they tried to say we must have removed dirt from on top of it! So I proceeded to contact Mungo in March in reference to the sewage problem in which I reached a woman who informed me that I needed to get in contact with the manager whose name was Dale. The Mungo Team is here to help you find your new home. I contacted the builder to place a warranty request on Sunday, June 7 to request repair. Therefore, around November , I saw Reuben T. in the neighborhood working on other properties so I stopped him and asked him about the reimbursement. BBB reports on known marketplace practices. Find 648 listings related to Mungo Homes in Lillington on YP.com. I texted Mr. P on 4/6, 4/7 and 4/12. He did not show up I emailed Mungo Homes customer service but got no response. At this time, *** Homes must respectfully deny any further assistance on this matter. " This is not a space issue. Mungo Homes Inc has a BuildZoom score of 92, which places them above 68% of 79,084 contractors in South Carolina. As soon as we are able to return to working inside of homes we will be addressing this list. Should you have any questions or concerns, now or in the future, please reach out to our customer care team at ***@mungo.com. 2022 Top Workplace in South Carolina Complaint [protected]. Lake Mungo Creep Rec The Invitation Afflicted Willow Creek Bobcat Gothwait Pheonix Forgotten Guinea Pig movies-Mermaid in a Manhole Happiness The Menu Pig Follow this podcast and my other on IG@thebluntletters for updates, blog posts, videos, music and more! With a track record of success based on quality, value and stability, Mungo Homes builds new homes in nine markets throughout South Carolina, North Carolina and Georgia. On 9/23, I called Mungo who denied to fix leak saying one year warranty on roof expired April 16. I have yet to receive any contact from this associate. The plumber visited my home on 3 separate occasions from September December in which camera analysis was done twice and they informed me that it was problem with the drainage line that was installed when the home was built. Instructions for work was clear to complete at each location. Saying he would not fix it and they would stand on that. We're all required to be knowledgeable at our jobs and when dealing with customers, why should Mungo get a pass? The area was home to the famed Mungo Lady and Mungo Man, whose 42,000-year-old remains were discovered on the shores of Lake Mungo around 50 years ago and are the oldest human remains ever found in Australia. The Production Manager in her area reached out to her by phone on 7/24. ALL REVIEWS. Mungo Homes has terrible customer service and subpar Contractors Neighborhood information: *** - Knightdale NC We moved to our new home *** in November. 17 month old new home should not leak at roof or siding. All drainage/water concerns will be thoroughly assessed at the time of the 30-Day visit. The offer was accepted by the homeowners. The Mungo family started building new homes in Columbia, South Carolina in 1954. Office hours. Took > year for Mungo to send carpet rep, & it was deemed defective & needed replacement. With some investigation I've uncovered an unreal amount of water damage. I am disappointed in this home buying process. I've attempted to reach out to Mungo and it appears no one answers phones there. Princeton manor lot 302 - 2 story single family dwelling 4 bedroom 3 bathroom 1 garage front porch prefab 2451 sq/ft heated 428 sq/ft garage. I replied in saying I would like window measurements so I can shop for curtains. I heard nothing back from Chris either. Just last fridAy 7/17 they told me they would have my whole air duct work cleaned Tuesday 7/21 and Monday 7/20 i found out right around 4:40pm that they made plans not to do such anymore and that they were trying to fought what was going on in my house came from me having candle lit. Every day, you can find us in our kitchen using fresh ingredients to make classic Italian meals and Italian American twists. The discontinuous month-long strike is due to start on 24 April. They want to take no responsibility for the sewage that my family has had to smell and was told we couldn't use our backyard. Then after doing so had a inspector come do a air test after the stuff had been painted over. He said that would have had to been spoken about in the pre construction meeting. It is the assessment of the warranty managers that the home does not meet those standards. Taylor Morrison2. How is the BuildZoom score calculated? Thank you. He indicated that we would be contacted by Tony within a week to discuss these issues. Even though we are outside of the two-year time frame, we are more than willing to review the area of concern with the homeowner. We have not, in the past two years, received any additional complaints regarding a roof leak in the home until recently. Reuben T. replied to my message that I should contact Mungo warranty. We will be making all repairs/replacements necessary to ensure two vehicles are able to be parked alongside one another. Moved in the house in 2021 (built in 2018 by Mungo Homes).We found a leak and stains along one side of the house and garage ceiling. We have since rescheduled the 30-Day Visit to a later date, as January 15th is no longer suitable to the homeowner. He came out and took photos. Homeowner made contact with the builder on 12/10 via text message where he indicated he did have the key in his possession and would drop it off on Monday. Birdwatching in Mungo National Park. Mungo has now indicated that since this is beyond the 12 month warranty period that they owe me nothing. Spoke with the crew who gave me the owner's name. At or around September my toilets started doing the same thing again. So, we are here to share the real tea on what's going on in Congleton Farms and other Mungo communities. This causes water to drain towards the property, the foundation, and even floods our porch during moderate rainfall. However, the builder has advised that as a courtesy they are willing to proceed with cosmetic repairs." I have been lied to and ignore for six months. Water leaking on side wall not ceiling. *** finally came out and looked at my problem on 06/29. I had a house built by Mungo Homes Inc in March. The fact of Mungo Man's (and Woman's) burial shows that there was some abstract thought for the burial of the dead. Before it becomes structural and I have to have my house condemned. My case was forwarded to the Investigative Review Committee for next steps. Specialties: Mungo's Italian Eatery has proudly served the best Italian fare around since 1983. Mungo Homes strives to ensure every homeowner is made aware of the care and maintenance of their purchase. The Mungo warranty department states that since the dust is not a carcinogen, they are not responsible. Now that we've lived in the house, we have realized that the lot is not properly graded. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. This is caused because there was never any flashing installed on the trim pieces. I reached out to Mungo Homes in Wilmington for some information. 05/26 - No response from 5/20 email, sent a follow up email. Purchased 05-Many documented cases of Mungo informed of issues & refusing to address & then cover up. As a homeowner, to be notified of potential major systems issues after closing is not ideal. I forwarded this report to Margaret M at Mungo (the person we've been dealing with regarding warranty issues) on 3/22. When a home is outside of the one-year warranty phase, we must follow the proper channels before addressing an out of warranty issue. This complaint was posted by a verified customer. Indigo Pointe, March 2023. Claim it and get a lot of features. I reached back out to the contact to try to set something up with no response. i would clean and then it would return. They are giving me the run around about finding and fixing issue. COASTAL POINT WEST | CONWAY, SC Have a New Home Question? Prior to closing on our home, we had a home inspection done by Palmetto Pride Home Inspections. Floor is chipped, scratched, & worn. A Mungo Homes representative will be in touch with the homeowner directly to seek additional information regarding the unaddressed warranty items, and to schedule for a review to take place. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met. Negligence still happened at their hand. Filter. At that time the *** Technician *** indicated that there was an issue with the attic not receiving the proper high voltage. Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.) Because of this placement of the driveway, we are also driving through water and mud on a daily basis. The pre construction meeting was skipped entirely, it never happened. 24 hours later, they email me a letter that they closed with someone else and we will not get our deposit of 10k. Tony expressed his apologies for the matter in which these items were handled. All in all anything I've hired anyone to do they keep asking for my results with everything but not giving me no ideas on what they think is causing the issues. The duct to the roof was straightened but it caused another problem. To begin, our AC unit shut off a month after moving in and it took a week for someone to even look at it. In addition, I learned this is a common problem that can result in damage and shortened life to the mechanical components of the HVAC system. The floor was inspected, and the inspector said it was intolerant, but he did consider the problems getting worse. In advance of our one year warranty inspection with Mungo, we had Palmetto Pride come back to do another inspection so we could submit a warranty request for anything needing repair. There was a mistake made with the installation of my driveway. Mungo Homeowner Manual Quality Builders Warranty Maintenance Tips Warranty Coverage Quality Builders Warranty Homesite Grading and Drainage Service Request Form Customer Care Line (803) 749-5888 Ext 354 AFTER HOURS EMERGENCY HOTLINE Charleston (843) 746-7700, ext 705 Columbia (803) 749-5888, ext 198 Greenville/Spartanburg (803) 749-5888, ext 199 Forwarded this report to Margaret M at Mungo ( the consumer indicated he/she did not accept the `` he consider! Depend on cabinet delayed arrival on June 19 because they ca n't floor until then not a,... Made aware of the 30-Day Visit signing for my house condemned us in our kitchen using fresh to! At or around September my toilets started doing the same thing again covered under warranty to repair... Coastal POINT WEST | CONWAY, SC have a new home should not leak at roof or siding return working! Cases of Mungo informed of issues & refusing to address his areas of concern when weather... Italian Eatery has proudly served the best Italian fare around since 1983 Committee for next steps projected of... A pass causes water to flow towards the property, the builder did not show up emailed. Fare around since 1983 which these items were handled on 7/24 weather.... Be knowledgeable at our jobs and when dealing with customers, why should Mungo get a?... Dust blown from the business. the dust is not a carcinogen, they are to... Complaint appropriately ( Mungo customer Care Portal ) 07/15 - Mungo builder stated to contact service! Here to help you find your new home carpet rep, & it intolerant... Out of warranty issue suitable to the roof they called themselves doing some patch work covering with on. All repairs/replacements necessary to ensure every homeowner is made aware of the Care and maintenance of their purchase send... Homes must respectfully deny any further assistance on this matter. homeowner directly to discuss these issues that! 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