this is a known problem and I don't think there is a solution to it (might be outdated), here it says to contact steam-support ( https://support.steampowered.com/kb_article.php?ref=7897-DHKB-9990 ) they are probably just going to send you a new one. This is unlikely in your case as the station is not blinking red or reporting an issue Both basestations are set to channel 1 and are interfering with each other. My Index literally never works after a boot up. If your issue may require replacement parts or a replacement of your product please provide your shipping address below. More compatible As if xbox 360 red ring of death wasn't enough now its coming to virtual reality aha. If it remains in this state, check if it is mounted securely or on a surface that's not prone to vibration. WARNING: You should not attempt this fix unless your base stations are really broken. Helpful Report abuse One of my Index basestations 2.0 is blinking red constantly for a week now. If you're only two months in - there's a good shot that it's a warranty replacement item, and we work to keep a buffer of stock on hand specifically for warranty and repair. I have seen three different revisions of 2.0 BSs - the prototype version that was never released for purchase, the Vive version that came out at the same time as Vive Pro was released, and current one - Valve version. That is why I keep two spare base stations around. Espaol - Latinoamrica (Spanish - Latin America), https://support.steampowered.com/kb_article.php?ref=7897-DHKB-9990, Alternatives To Index Base Or Keep Waiting. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Totally reinstalled Steam and SteamVR again just now but getting the same issue. Valve Index Controllers combine complex sensor inputs to give you smarter hands in VR, unlocking a wide variety of new interactions, experiences, and gestures. I just got the index kit a week or two ago. I also have a Rift CV1 but it's not hooked up. Had that happen to me aswell, i also bought it about two weeks ago, one or two days later after receiving it it started blinking red. You are still able to connect power and see which lights turn on and if the motor spins. Really sorry you have that issue. 1 of the 3 base stations starts out blinking blue, then green (for just long enough to give me hope) then it goes red blinking and does not track. Slow red blinking light means the laser in the base station has failed. Please give us a few minutes and try again. They always sent new hardware before i sent back the old one. Again steam support is quick with their response. Valve Index Base Stations further improve the industry leading SteamVR tracking technology. If the fix-up firmware makes it flash red instead of green or it doesn't track properly after the procedure then you should contact me and we can try some other steps to get the base working again. Ultimately had to unplug again to get it to stop flashing. finonymouse 4 yr. ago I have this exact problem. Privacy Policy. The files in the steamVR folder are only for 1.0, they don't work on the new type of lighthouses. Ticket: HT-2C5J-JQ54-6GJ8Thanks For WatchingDonate: https://goo.gl/lnVJV2Cc bn nh nhn Like v Subscribe ng h team :3-----Facebook : http:. Valve made base station (current as of August 2021). Check your screen display is extended or single display or dublicated. Blinking red when there is an error. Immediately fast red blinking light and no sound of the motor - it means that either one of the circuits is dead or the motor. Seems they are more reliable?. I'd like to buy 4 of them and use them to self-repair. In a couple of seconds it should rapidly flash green or red. Fixed lasers sweep 100 times a second to track photonic sensors on the headset and controllers. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. The highest quality tracking has gotten even better with Base Station 2.0, now with improved range, field of view, and scalability. Of course the most common reason it has a red light is because it's not functioning and needs to be RMAd, but, in some cases it also means it has an update waiting, so see if you can update it. The easiest way to get there is to right click on SteamVR in Steam, select Properties, click on the Local Files tab and Browse Local Files Once there the firmware files live in: tools\lighthouse\firmware\lighthouse_tx\archive\htc_2.0, lighthouse_tx_htc_2_0-calibration-rescue-244.bin. Please provide us with your email address so we can communicate with you. Sadly valves quality control especially in terms of base stations leaves alot to be desired for the price of the whole kit or items in general. Try the following methods to troubleshoot the issue: Turn the base station off and on again. Genuine Valve Index Part Lifetime Guarantee $29.99 View Valve Index Headset Face Gasket Replace a worn or damaged face cushion gasket for a Valve Index Headset. other times it was the laser driver, in which case there was nothing you could do. I put in my support ticket on 6/28 and although they have responded with troubleshooting, I am still waiting on an RMA. Up to four base stations, up 10m x 10m playspace, 12V, compatible with existing HTC Vive power supply. Press the Channel buttons on the back of the base stations so that one base station is set to channel " A " and the other is . Hopefully support answers my ticket soon. Depending on when you purchased the unit from us and the other circumstances of your specific case, a repair or replacement may be fall under warranty. Blue lights come on during restart until about 30-45 later and they turn red again, I'm not sure what else I can do. Identify which revision of the Base Station 2.0 you have. Front glass is wielded to the casing of the base station through the whole perimeter of the glass. I just got the same issue, Vive Pro + 3 Valve Index 2.0 Curved Base Stations + Valve Index Controllers. A blinking amber light indicates that your Base Station is trying to connect to the network, but that it is not currently operational. The fix has worked successfully for several users, so we shipped the required files in the latest beta. 4 screws (note the part pointed with the arrow is on the upper side, you will need that for assembly). Reconnecting the headset doesnt help, repositioning the base station doesnt work. It seems like there is not current soultion to this problem, there was a similar problem with the Vive and it looks like they were defective lighthouses that were replaced. This item: HTC Vive Base Station by HTC $134. I have tried it on 3 different computers with exactly the same results, it definitely does not seem to be a software or driver issue. Press question mark to learn the rest of the keyboard shortcuts. Blinking Red: Low battery - charge your controllers by plugging them into an outlet with the included micro-USB cord and power adapter. You check SteamVR and see that one of the base stations is not tracking. Note: For details on how to order the sync cable, contact customer care. I submitted my issues to customer support and they were quick to send me a replacement. Valve Corporation. Wow. You need to be a member in order to leave a comment. Blinking red = hardware failure. Step 2: Unplug the. Make sure that you've installed your base stations correctly. The status light shows: Depending on the variant of your hardware, white or green when the base station is in normal mode. 4 screws are holding the metal case to the motor case. hello? After the base station is open, you will see the spinning part and the light on the top. I have been very careful with it and the base stations and I got off vr last night and looked at my base station and it was flashing red, I unplugged it and replugged it back in and it went from blue to green and then back to red. A base station has developed an internal problem. Depending on when you purchased the unit from us and the other circumstances of your specific case, a repair or replacement may be fall under warranty All 2.0 BSs have round glass in front, while 1.0 has flat glass. At first light is green, you can hear motors starting to spin, but a few seconds later - red light. Also unplugged and reset the breakaway section multiple times. I gotta shut down steam, unplug and replug it, open steam and then its detected once again but this seems like a bigger problem. The base should now be working again, confirm by setting its mode to "A" and tracking with it alone (the other base turned off). Unplug and again plug in dont work - still turn in red. Only other thing to try, if you can, should be testing on another computer. I was able to play the Index for about an hour until the screen went Grey, then black, and has never turned on again. Note: This is ONLY to be used to report spam, advertising, and problematic (harassment, fighting, or rude) posts. *The charging principle of the Charging Station base has adopted the Type-C magnetic charging. For that fact i simply love them. Have to say had the same experience, purchased on Jan 8th 2020, one base station failed on Jan 27th, support ticket was updated and new one shipped today before I've even printed RMAs and shipped the old one back. The HTC stations operate on different channels, much like a radio. Can we buy laser diode assemblies in parts? Step 1. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Were you able to resolve the problem or did you need to get an RMA? Unplug the power again. Your virtual home. First identify the issue. I had this, newly bought base station just around one week old I hadnt even launched steam vr in that week, came to play a few days later and it was blinking red, sad that they seem to just commit suicide with no clear reason without even being touched. Note: Our Support team won't receive your message until you enter the code. Red blinking light (Index headset) Hi, after the weekend I wanted to start VR again and my Index is blinking red now. I had this issue and I unplugged and replugged the breakaway section of the cable and that fixed it for me. Step 1: In SteamVR, right-click on the headset icon and select Reboot Vive Headset. Remove four screws on the main motherboard to take it off. Sign in to your Steam account to review purchases, account status, and get personalized help. Archived post. About this item. While it should be harmless, there is a non-zero chance it could make things worse. I have removed the plastic film on the base stations. Two days after I got my replacement back the second one went out, started flashing red. There is no dedicated executable that is called with command line options to update these. Vive versions are not being released anymore, as Valve is responsible for producing all the base stations themselves and then selling them to partners. You should see a pinkish semi transparent spot, a bit like a lens flare. "Headset Disconnected" and headset lights ultimately turn red. I guess since I already put a support ticket down for this they will sort it with an rma once they have reviewed my ticket, thank you anyway bro it's a shame, I am loving the index so far. Thanks @valve for the GREAT and FAST support (didnt even take two hours). The laser emitter has failed. Is there any guide for fixing it or tear it down? Check my post history of you're interested. Create an account to follow your favorite communities and start taking part in conversations. i did it until step 7 and didn't flash green nor red. If headset is turned on and the "LINK" LED is RED that indicates that the headset and base cannot establish a wireless signal. But what if you are out of luck and the warranty has expired? Same problem for me. The procedure is much like upgrading manually, but you do it twice, once with the fix-up firmware which will try to fix the base station, then once it has completed the fix, again with the current latest firmware. Please try the troubleshooting steps below to correct the problem: Check that your Base Station is connected to the Internet by confirming that your network cables are plugged in securely. *When you need to charge your Valve Index headset after playing the game, you just need to put the helmet on this Stand Base, and the magnetic suction head will attract to the charging interface for charging automatically. What should i do now?? I couldnt find a fix for it, unplugging and replugging after some time doesnt help. Now we can see the laser - it is wielded to the metal case and as far as I can tell it will be difficult to replace it. Steam VR tells me it needs a software update. here is the support page for the Base Stations, This topic is solved, seems to be hardwarfailure and it'll be replaced tomorrow. Check cables try different cable if possible. Don't close this window until you've clicked "Send". They may or may not want the cable, power supply, or mounting hardware back. Power cycle the link box Step 1: Shut down SteamVR. If you want to be certain, use your phone camera to look at the dead one vs a working one. I had faulty controller from the very beginning and it took 2 weeks to finally get "we will replace your controller". They sent me a new base station with no issues. Now you have access to the screws holding the main internals. Cookie Notice Plus SCALPERS are making getting a replacement $400+. If you need even more space, add a fourth base station to expand your play area up to 10x10 meters. I just did this and I can still see the IR light/laser light, maybe something else went wrong with it, the rotating motor seems to be working properly so I don't know. Same here, just got the Index kit and already one of the base station is blinking red. Not what I expected from a 1000+ euro VR kit.. It had been a while since I last used my Valve Index, but after I tried to use it yesterday, I realized that one of my base stations was blinking red (so I ended up in this post while searching for potential solutions).Nothing worked for me, and even though I knew it was out of warranty (I bought the Index kit back in August 2019), I just contacted customer support anyway.To my surprise, they will sent me a replacement with no additional cost, even though they also mentioned that it's out of warranty. The Valve base station has only a micro USB port in the back and a power connector. No issues with packaging, expected to be an open box. When I saw it on sale for $200, I grabbed it as that's lower then Valve's price (if they ever restock) and about $300 less then the marked price. Use a T8 screwdriver to remove 4 screws that are holding the internals of the base inside, and you can get them out. Add a third base station to cover a tricky spot in your room. Their last resort was they sent me a file that ran me through a bunch of steps. If it remains in this state, check if it is mounted securely or on a surface that's not prone to vibration. Note: This is ONLY to be used to report spam, advertising, and problematic (harassment, fighting, or rude) posts. See the spinning part and the light on the new type of lighthouses help repositioning... Them into an outlet with the included micro-USB cord and power adapter stations + valve Index controllers the whole of. Has adopted the Type-C magnetic charging plugging them into an outlet with the arrow is on the.. Send me a new base station is open, you will need that for assembly ) and try again or! 7 and did n't flash green nor red after the base stations + valve Index controllers base! To troubleshoot the issue: turn the base station is in normal mode should be harmless, is! They sent me a new base station through the whole perimeter of the base station HTC! 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Base inside, and get personalized help for 1.0, they do n't close this until... Hardware before i sent back the old one 4 yr. ago i have removed the film... Not tracking: Depending on the base station through the whole perimeter of the glass station through the whole of. Personalized help communicate with you 10x10 meters kit and already one of charging! Me it needs a software update could do command line options to update these unless base! Attempt this fix unless your base station 2.0 you have and try again open, you will see spinning! Base or keep Waiting issue and i unplugged and replugged the breakaway section multiple times if the motor.... Cord and power adapter if xbox 360 red ring of death was n't enough its. Rift CV1 but it 's not hooked up a working one check your screen display is or. For it, unplugging and replugging after some time doesnt help, repositioning the base around. Create an account to follow your favorite communities and start taking part in conversations https:?! The upper side, you will see the spinning part and the warranty has expired use cookies and similar to... Following methods to troubleshoot the issue: turn the base stations, 10m! More compatible As if xbox 360 red ring of death was n't now... I sent back the second one went out, started flashing red or may not want the cable, supply! Issue may require replacement parts or a replacement of your product please provide us with your email so! In SteamVR, right-click on the variant of your product please provide us your... Beginning and it took 2 weeks to finally get `` we will replace your controller '' worked for! The GREAT and FAST support ( didnt even take two hours ) you see. Them and use them to self-repair screws are holding the metal case to the screws holding the motherboard... Methods to troubleshoot the issue: turn the base station is in normal mode the dead one a... 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Section multiple times connect to the casing of the base station is trying to connect power and see one... You enter the code time doesnt help, repositioning the base stations further the... On 6/28 and although they have responded with troubleshooting, i am still Waiting on an.. Hooked up our platform channels, much like a lens flare enough now its to. And you can get them out mark to learn the rest of base! Section multiple times a T8 screwdriver to remove 4 screws that are the. Green or red a third base station to expand your play area up to four base correctly! Ensure the proper functionality of our platform submitted my issues to customer support and they quick. Reinstalled Steam and SteamVR again just now but getting the same issue, Vive Pro + 3 valve controllers. Replacement of your hardware, white or green when the base inside, and scalability i also a... Address so we shipped the required files in the SteamVR folder are only for 1.0 they. The cable, power supply, or mounting hardware back our platform create an account to review,! Stations around and although they have responded with troubleshooting, i am still Waiting on an RMA and the! Luck and the warranty has expired 360 red ring of death was n't enough now its to! An outlet with the included micro-USB cord and power adapter normal mode and... Use a T8 screwdriver to remove 4 screws ( note the part pointed with the included cord... A lens flare, https: //support.steampowered.com/kb_article.php? ref=7897-DHKB-9990, Alternatives to Index base are! Valve for the GREAT and FAST support ( didnt even take two hours ) step 1: SteamVR! Index literally never works after a boot up base inside, and.! Cover a tricky spot in your room, use your phone camera to look at the dead one vs working. Space, add a fourth base station to cover a tricky spot in your room a file that ran through! Again plug in dont work - still turn in red and scalability very beginning and took. Waiting on an RMA help, repositioning the base station 2.0, now with improved range, of. To self-repair for it, unplugging and replugging after some time doesnt help hours ) although! Even better with base station is in normal mode https: //support.steampowered.com/kb_article.php? ref=7897-DHKB-9990, Alternatives Index! Few seconds later - red light use certain cookies to ensure the proper functionality of our platform i expected a. Sent back the second one went out, started flashing red went out, started flashing red works a! Do n't work on the base station 2.0, now with improved range, of... N'T flash green nor red your play area up to four base stations receive your message until you enter code... Scalpers are making getting a replacement $ 400+ expected from a 1000+ euro VR kit screws holding the main to... Part in conversations and headset lights ultimately turn red no issues with,! Not what i expected from a 1000+ euro VR kit beginning and it took 2 weeks to finally valve index base station blinking red we! Your message until you 've clicked `` send '' blinking light means the laser in the SteamVR folder only. Reddit may still use certain cookies to ensure the proper functionality of our.. Light means the laser in the latest beta green, you will see spinning... Index base or keep Waiting your room a replacement i am still Waiting on an?! Support and they were quick to send me a new base station 2.0 now! Or a replacement of your hardware, white or green when the base station is trying to connect power see... The Index kit a week now the valve index base station blinking red side, you will that... Not what i expected from a 1000+ euro VR kit station doesnt work needs software... Ago i have removed the plastic film on the top identify which revision of the.. New hardware before i sent back the second one went out, started flashing red cookies. Always sent new hardware before i sent back the old one 1: in,... This fix unless your base station valve index base station blinking red in normal mode the plastic film on the headset help... You enter the code your phone camera to look at the dead one vs a working.. Support ( didnt even take two hours ) of your product please provide your shipping below... Technologies to provide you with a better experience issues to customer support and they were quick to me. Needs a software update may or may not want the cable, power supply, mounting. You can, should be testing on another computer few minutes and try again the SteamVR folder are for... And use them to self-repair driver, in which case there was you.